There are a number of ways to make an appointment:
- Urgent appointments - Every Monday to Friday we have a triage doctor who deals with all urgent appointments. If you feel that you are unable to wait for a routine appointment, please call 020 3474 6999 and arrange for the triage doctor to call you back. The doctor will assess whether you need an urgent appointment.
- Online appointments - You need to ask at reception for your username and password to enable you to utilise this service and access the service here.
All other appointments ring 020 3474 6999 or go to either surgery and speak to a receptionist. Appointments can be booked up to one month in advance. If you require a pre-booked appointment we would appreciate it if you rang after 10.00am, as our phone lines are often busier early in the morning.
If you would prefer to see a specific doctor or nurse, please make the receptionist aware of your preference. Whilst we will do our best to accommodate you, it may not always be possible to comply, due to staff leave, illness, or other time constraints.
Out of hours
If we are closed and you need urgent medical attention please call NHS 111. If it is a life threatening situation please dial 999.
To Speak To a Doctor or a Nurse
Telephone consultations are available each day to speak to either a doctor or a nurse. These consultations are useful for:
- Anything that we may be able to resolve/address without actually seeing you in person.
To See a Nurse
All appointments can be booked in advance; we suggest you ring 1-2 weeks before you require the appointment.
To See the Phlebotomist (for a blood test)
We have an in-house phlebotomist, who mainly serves our elderly or infirm patients. In cases where we are unable to provide this service due to long waiting times, alternative services are conducted at Gracefield Gardens Health and Social Care Centre, 2-8 Gracefield Gardens, London SW16 2ST. All blood tests must have been authorised by a doctor/nurse, who will provide you with a blood test form.
Cancel An Appointment
If for some unforeseen reason you cannot attend a booked appointment please phone us on 020 3474 6999 and cancel in advance of your appointment time. This will then allow us to offer the appointment to another patient who may need it.
Patients can now cancel appointments online. Patients must register for online access in person at the reception desk.
If you have already registered, cancel an appointment online by clicking here.
The practice has agreed that if you are more than 10 minutes late we cannot see you and you will have to rebook. This policy is intended to help doctors/nurses keep to time and reduce waiting times for all patients.
Failing to Attend an Appointment
Please be aware that the average cost of an appointment not being attended (DNA) is £120 and that millions of pounds a year are wasted by patients failing to attend appointments.
A chaperone is available if required. However, if you specifically wish to see a male or a female doctor, please specify this when you book your appointment.
If you require an interpreting service for your consultations with the doctor or nurse, we will gladly arrange this for you. Please tell us when you book an appointment.
Referral to Hospital
We refer most of our patients to St. George’s, St. Thomas’, Croydon University Hospital or Kings College Hospital. You will be asked by the Clinician which hospital you prefer to attend, should the need arise.