Urgent Mental Health Support – 24/7 crisis lines

Every mental health trust in London has put in place a 24/7 crisis line for people of all ages – children, young people and adults. The lines which are free to call can provide advice to those in a crisis. These crisis lines are supported by trained mental health advisors 365 days a year.

You can find the 24/7 crisis line numbers using the NHS Service Finder (link below) but the table provides all of the telephone numbers in London.

For more information, please visit www.nhs.uk/service-search/mentalhealth/find-an-urgent-mental-health-helpline.

North West London

Boroughs covered:

  • Brent, Hillingdon, Harrow, Kensington and Chelsea and Westminster – 0800 0234 650
  • Ealing, Hounslow and Hammersmith and Fulham – 0800 328 4444

North Central London

Boroughs covered:

  • Barnet, Camden, Enfield, Haringey, Islington – 0800 151 0023

North East London

Boroughs covered:

South West London

Boroughs covered:

  • Kingston, Merton, Richmond, Sutton and Wandsworth – 0800 028 8000

South East London

Boroughs covered:

Urgent and Other Support Available

Shout 85258

Shout offers confidential 24/7 crisis text support for times when immediate assistance is required.

Text “SHOUT” to 85258 or visit Shout Crisis Text Line.


Samaritans is available 24/7, 365 days a year. They are here to listen and provide support.

Call 116 123, email [email protected] or visit www.samaritans.org.

Crisis Tool

Crisis Tools helps professionals support young people in crisis by providing short accessible video guides and text resources.

Visit their website www.crisistools.org.uk and sign up for free resources by visiting www.crisistools.org.uk/resources.


Papyrus provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person.

Call 0800 068 41 41, text 07860 039967 (opening hours are 09:00 to midnight, 365 days a year) or visit their website www.papyrus-uk.org.


Childline is a confidential telephone counselling service for any child with a problem.

Call 0800 1111 anytime, chat online with a counsellor or visit their website www.childline.org.uk.

Good Thinking

Good Thinking is London’s digital wellbeing service and provides a range of resources for young people to help improve mental wellbeing including free NHS-approved apps.

Visit their website www.good-thinking.uk.

The Mix

The Mix provides free, confidential support for young people under 25.

Call 0808 808 4994 (11:00 – 23:00 every day), email or visit their website www.themix.org.uk.


Beat provide support to help young people who may be struggling with an eating problem or an eating disorder.

Call the Youthline (under 18’s) on 0808 801 0711, the Studentline on 0808 801 0811 (09:00– 20:00 during the week and 16:00 – 20:00 on weekends and bank holidays) or visit their website www.beateatingdisorders.org.uk.


Kooth is a free, safe and anonymous online mental wellbeing community including live chat with the team and discussion boards with helpful articles and a daily journal and magazine.

Visit their website www.kooth.com.

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